The Crossroads

Returns & Refunds Policy

Singles

All single card sales are final. Due to the volatile nature of the TCG market, we do not accept returns or exchanges on singles. However, we will make exceptions in the following cases:

  • Card received is not the correct card ordered
  • Card condition is significantly misrepresented from what was listed
  • Card is determined to be counterfeit

Contact us within 48 hours of delivery and we will make it right — either through a replacement, partial refund, or full refund depending on the situation. Return shipping will be covered by us.

Graded Cards

All graded card sales are final. Please review all photos and grades carefully before purchasing. Exceptions will be made for: wrong card or grade received, shipping damage (report within 48 hours with photos), or counterfeit/fraudulent grade. We will cover return shipping and issue a full refund or replacement.

Sealed Product

All sealed product sales are final. We do not accept returns or exchanges on sealed product. Exceptions may be made at our sole discretion in cases of significant shipping damage or if the wrong item was received. Contact us within 48 hours of delivery with photos if you believe your situation qualifies.

Accessories

Returnable within 48 hours of delivery, unused and in original condition. Customer pays return shipping.

Damaged in Transit

Contact us within 48 hours of delivery with photos. We'll work out a replacement or refund.

Our Errors

We cover all return shipping and issue a full refund or replacement.

How to Start a Return

Email [email protected] or submit a ticket through our Contact page. Include your order number, description of the issue, and photos where applicable.